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Call Center Archives - DOTVOX

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DOTVOX Company Overview

By |2018-06-22T21:29:21+00:00June 20th, 2018|Call Center, Collaboration, DOTVOX Service Plans, VoIP|

Call for One. Call for All. Flexibility Through VoIP DOTVOX℠ eliminates the significant costs of managing and maintaining your on-premise communications hardware through hosted VoIP solutions. Since there’s no expensive or risky overhead, a hosted unified communications service is appropriate for businesses of all sizes looking to integrate a versatile, more cost-effective way to efficiently [...]

DOTVOX Call Center Solution

By |2018-06-13T08:36:20+00:00March 28th, 2018|Call Center, DOTVOX Service Plans, VoIP|

Stellar Customer Service, 24/7 DOTVOX’s Call Center solution provides a virtual platform for company supervisors and agents designed to optimize and strengthen business-to-customer relations. Used by companies big and small, our call center services allow businesses or organizations to gain greater control over their services methods — and ultimately their customers’ satisfaction.   DOTVOX Call [...]

Multi-Site VoIP Case Study

By |2018-03-21T16:16:50+00:00March 21st, 2018|Call Center, Collaboration, DOTVOX Service Plans, Guides, Phones, Unified Communications, VoIP|

How a Multi-Site Company Benefits from Hosted VoIP Business Communications Leveraging VoIP for Multi-site Offices How DOTVOX helped strengthen key communication points in financial services industry. Background Information Company: Nationwide Leader in Financial Services Industry: Financial Services - Mortgage Lending Employees: ~250 Product / Services: VoIP Phones, DOTVOX Service, Ongoing Support About: Based out of Arizona [...]

DOTVOX Call Center Features

By |2018-03-14T16:27:49+00:00March 13th, 2018|Call Center, VoIP|

DOTVOX’s Call Center solution provides a virtual platform for company supervisors and agents designed to optimize and strengthen business-to-customer relations. Used by companies big and small, our call center services allow businesses and organizations to gain greater control over their services methods — and ultimately their customers’ satisfaction. Below we've highlighted a brief list of [...]

Business Phones for Desks & Conference Rooms

By |2018-01-26T00:00:14+00:00January 26th, 2018|Call Center, DOTVOX Service Plans, Phones, VoIP|

What kind of VoIP phones ‎does your business use for desks and conference rooms? For DOTVOX customers, we can provide a variety of modern Polycom and AudioCodes desk phones, conference phones, and accessories that are available for purchase or lease (you can find a complete list here with datasheets and product information for each item). Each phone provides HD quality [...]

Key Hosted VoIP Call Center Features

By |2017-12-20T05:07:15+00:00July 29th, 2016|Call Center, VoIP|

11 Critical VoIP Call Center Features Whether you’re choosing between VoIP providers or learning about hosted call centers in general, look no further: we’ve listed 11 key VoIP call center features your company needs for a sturdy and well-equipped deployment.   VoIP Call Center Features   User/Supervisor Dashboards – Company agents and supervisors have access [...]