Using A Receptionist Client
Your business needs the right tools to effectively communicate with the customer. When your customers call in, you need a receptionist client that will be able to direct your calls to the best party. You need to create a lasting impression with your customer that will bring positive growth to your business. See how your phone system affects your business operations.
VoIP offers phone services that can save your business money and easily scale up when you need to. You will not be stifled by your phone system and have access to the tools that you need to communicate properly. A receptionist client makes the customers first experience with your business much better and improves your sales. There is a lot of opportunity for your business when you have a great phone system.
The reception client hosted on VoIP is a thin client Telephony Attendant Console specifically developed for hosted environments. “Front-of-house” receptionists or telephone attendants use it to screen inbound calls for enterprises. Receptionist provides the following functionality:
- Web-based interface, accessible from a web browser
- Ergonomic design that follows the natural workflow of a call from the left to the right of the screen
- Professional call handling; critical information is available in real time
- Accurate delivery of messages through a one-step process when people are unavailable
The Importance of Call Handling
Your receptionist client allows you to keep professional relationships with your customers. When they call in and are greeted by a receptionist, they have an opportunity to speak with somebody who will direct them to their desired party. This is an important task for your business because you need to make a good connection with your customers.
When a customer calls in, they want answers. Leaving with more questions is definitely not the impression you want to leave them with. When they call and reach the voicemail, this forces them to wait for more answers. When they call and are never able to reach the person they wanted to talk to, that is also bad. A receptionist client gives you the ability to respond quickly when nobody is available.
Don’t settle for a phone system that doesn’t service your every need. A VoIP provider can often customize your service to include the tools you want but also provides bundles of tools you will find important at reasonable prices. Tools like the receptionist client can be added to expand your communication process.