How Hosted VoIP Business Communications Benefits a Mobile Workforce Background Information COMPANY: RE/MAX Independent Office INDUSTRY: Franchise - Real Estate EMPLOYEES: 15 PRODUCT / SERVICES: DOTVOX Hosted VoIP, Mobile App, Hunt Groups, 24/7/365 Support ABOUT: Based in Kingsport, Tennessee, the family owned and operated RE/MAX real estate office works hard to provide their clients with the most positive real [...]
Stellar Customer Service, 24/7 DOTVOX’s Call Center solution provides a virtual platform for company supervisors and agents designed to optimize and strengthen business-to-customer relations. Used by companies big and small, our call center services allow businesses or organizations to gain greater control over their services methods — and ultimately their customers’ satisfaction.  DOTVOX Call [...]
How a Multi-Site Company Benefits from Hosted VoIP Business Communications Leveraging VoIP for Multi-site Offices How DOTVOX helped strengthen key communication points in financial services industry. Background Information Company: Nationwide Leader in Financial Services Industry: Financial Services - Mortgage Lending Employees: ~250 Product / Services: VoIP Phones, DOTVOX Service, Ongoing Support About:Â Based out of Arizona [...]
The Only Voice System You’ll Need for Your Multi-site Company DOTVOX Bridges the Communication Gap Between Office Locations Rather than using separate phone systems for each company branch, multi-site companies can bridge communication gaps and decrease operational costs by leveraging a unified communications solution. With DOTVOX, all of a company’s voice and data traffic is [...]
DOTVOX’s Call Center solution provides a virtual platform for company supervisors and agents designed to optimize and strengthen business-to-customer relations. Used by companies big and small, our call center services allow businesses and organizations to gain greater control over their services methods — and ultimately their customers’ satisfaction. Below we've highlighted a brief list of [...]
Are your business calls sometimes muffled or spotty? If yes, check this out: DOTVOX, our hosted VoIP phone system, allows you to make phone calls with crystal clear sound quality (called HD Voice in the VoIP industry), making callers sound as if they were right there in the room with you. If you have poor quality [...]
11 Critical VoIP Call Center Features Whether you’re choosing between VoIP providers or learning about hosted call centers in general, look no further: we’ve listed 11 key VoIP call center features your company needs for a sturdy and well-equipped deployment.  VoIP Call Center Features  User/Supervisor Dashboards – Company agents and supervisors have access [...]
What's Your VoIP Business Continuity Plan? Â Business continuity planning is a critical practice many businesses can often overlook. Without a plan in place to thwart network downtime and to stay connected to important clients and contacts, companies are putting themselves at unnecessary risk for unplanned expenses, significant loss of business, and serious damage to [...]
The early 90’s called and they want their phones back. It’s the 21st century, but is your business phone system still holding your business in the dark ages? If you’re missing calls after hours, having to manually transfer to different extensions, or don’t even have extensions, then you’d be happy to learn that advanced phone [...]
What the Heck is a Cloud PBX Phone System?  A cloud PBX phone system can be an abstract idea to some, but it’s not as confusing as you might think. In this week’s blog we’ll boil PBX basics down to brass tacks.  Q: What is a cloud PBX phone system? A: PBX stands [...]
