How to Troubleshoot Your Call Echo Problems

When you’re in the middle of an important business call, even a small audio distraction can cause a world of pain. Call echo problems, specifically, plague many office workers and can be a significant source of anxiety for those making important calls on a daily basis.
So, rather than putting up with that pesky echo every day, what can you do to fix it? Here’s our quick checklist to help remedy the issue.

Call Echo Troubleshooting Checklist

1. Is your phone call volume too high?

Surprisingly enough, sometimes call echo is as simple as a volume adjustment. Higher volumes tend to increase the likelihood of call echo issues, so we recommend turning the volume down on your phone to ensure no extra noises are being picked up through the receiver.

2. Are you using a headset?

On some telephony networks, a headset can introduce call echo issues all on its own. To test this, compare calls made with a headset to calls made without the headset. If the echo issue improves in either situation, you’ve found your problem!
If a headset does happen to be the culprit, try experimenting with different headset models to determine which one works for you and/or your team. We understand headset use is required for many departments and industries, so finding a headset that works without issue is well worth the trouble.

3. Is your network equipped with automatic echo cancellation?

Some VoIP networks have an echo cancelling feature that can eliminate call echo altogether. If you’ve made it this far in the checklist, there’s a decent chance that your network does NOT have automatic echo cancellation.
To remedy this, we recommend you seek a provider who does. All DOTVOX clients benefit from automatic echo cancellation, so if you’d like to learn more about our services and network, please call 602-975-5103 or learn more here.