Frequently Asked Questions

Frequently Asked Questions

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Who is DOTVOX?

Who is DOTVOX?

DOTVOX is a Phoenix-based premier hosted Unified Communications solutions provider, powered by Trapp Technology, one of Inc. 500’s fastest growing private companies in the United States. DOTVOX delivers enterprise-grade VoIP solutions to organizations of all sizes, bringing a mobile, comprehensive communications solution to a variety of industries. Find out Why DOTVOX is right for you!

Why DOTVOX?

As you compare VoIP service providers, you’ll come across many similarities in products, services, and costs. But what significantly differentiates DOTVOX from the other VoIP providers is our knowledgeable expert technicians, 24/7/364 Rescue Team, our True Plug and Play VoIP phones, and our genuine consultative approach to each client and solution. We provide all the tools necessary to support your business success. Did we mention we’re E-Rate certified and specialize in VoIP systems for multi-location enterprises? Find the answers to “why DOTVOX” here!

VoIP 101

What is VoIP?

Voice over Inter Protocol (VoIP) is a revolutionary way of making and receiving phone calls. VoIP converts your speech to data packets and transmits them through the Internet through your current broadband connection instead of your traditional hard phone line. VoIP phones carries basic VoIP business features and advanced VoIP functionalities across your desk phone, PC or laptop, tablet, and smartphone. Learn more about VoIP phones here.

Will DOTVOX replace my phone system?

With a cloud VoIP PBX solution like DOTVOX, there’s no longer a need to maintain infrastructure, equipment, or software on-premise. This hosted PBX model replaces bulky, outdated legacy telephone systems with a feature-rich, unified communications environment that works across your desktop, laptop, tablet, smartphone, and VoIP phones. Contact one of our sales representatives at 888.534.4955 or sales@dotvox.com to get more information on features, functionalities, and business VoIP solutions.

Before We Start

Will my phone service experience downtime when I deploy DOTVOX?

No. Due to our expert provisioning and pre-configuration of phones, your equipment starts to work seamlessly as soon as it’s connected, so you don’t experience any interruption to your phone service during porting. Learn more about our seamless porting process and how you can experience the best VoIP services by contacting a DOTVOX sales representative at sales@dotvox.com or 888.534.4955.

How much Internet bandwidth do I need?

Generally, how much Internet bandwidth VoIP systems require is dependent on the number of concurrent calls you intend to make, so you need to ensure that you have sufficient VoIP bandwidth to handle your estimated traffic. DOTVOX requires approximately 30 to 80 kbps up/down from a DSL, Cable, T1 or fiber broadband connection. Please contact a DOTVOX Sales representative at sales@dotvox.com at 888.534.4955 to get an accurate measure of your bandwidth supply.

What technical skills and knowledge do I need to use VoIP?

VoIP is a complex technology that typically requires a team of certified experts to accurately provision, deploy, and support. Luckily, DOTVOX is comprised of such a qualified team, so there’s no need for additional IT personnel or resources on your end. Manage your account settings on your intuitive Admin Portal and simply plug and play your pre-configured VoIP devices to become a VoIP master! Learn more about our expertly provisioned VoIP business phone systems here.

Can I use my current business phone number if it’s toll-free?

Yes! Once we receive a signed and accurate LOA, our experts can port your toll-free number within approximately 48 hours. You’ll soon reap the benefits of a VoIP number without any disruption to your service.

Can I choose my own vanity number?

Due to the high volume of all-numeric vanity phone numbers already in existence, DOTVOX does not have the option to choose your own vanity VoIP phone number available.

Who “owns” my phone number?

Your business or toll-free phone number is yours to keep and take with you in the event you no longer require DOTVOX VoIP services.

Do you support physical fax machines?

Yes! DOTVOX supports physical fax machines, as well as paperless and virtual fax.

When do I cancel my current service provider?

It is imperative to confirm your account cancelation with your current business phone service provider AFTER porting is complete with DOTVOX.

Will my phone service experience downtime when I deploy DOTVOX?

No. Due to our expert provisioning and pre-configuration of phones, your equipment starts to work seamlessly as soon as it’s connected, so you don’t experience any interruption to your phone service during porting. Learn more about our seamless porting process and how you can experience the best VoIP services by contacting a DOTVOX sales representative at sales@dotvox.com or 888.534.4955.

How much Internet bandwidth do I need?

Generally, how much Internet bandwidth VoIP systems require is dependent on the number of concurrent calls you intend to make, so you need to ensure that you have sufficient VoIP bandwidth to handle your estimated traffic. DOTVOX requires approximately 30 to 80 kbps up/down from a DSL, Cable, T1 or fiber broadband connection. Please contact a DOTVOX Sales representative at sales@dotvox.com at 888.534.4955 to get an accurate measure of your bandwidth supply.

What technical skills and knowledge do I need to use VoIP?

VoIP is a complex technology that typically requires a team of certified experts to accurately provision, deploy, and support. Luckily, DOTVOX is comprised of such a qualified team, so there’s no need for additional IT personnel or resources on your end. Manage your account settings on your intuitive Admin Portal and simply plug and play your pre-configured VoIP devices to become a VoIP master! Learn more about our expertly provisioned VoIP business phone systems here.

Can I use my current business phone number if it’s toll-free?

Yes! Once we receive a signed and accurate LOA, our experts can port your toll-free number within approximately 48 hours. You’ll soon reap the benefits of a VoIP number without any disruption to your service.

Can I choose my own vanity number?

Due to the high volume of all-numeric vanity phone numbers already in existence, DOTVOX does not have the option to choose your own vanity VoIP phone number available.

Who “owns” my phone number?

Your business or toll-free phone number is yours to keep and take with you in the event you no longer require DOTVOX VoIP services.

Do you support physical fax machines?

Yes! DOTVOX supports physical fax machines, as well as paperless and virtual fax.

When do I cancel my current service provider?

It is imperative to confirm your account cancelation with your current business phone service provider AFTER porting is complete with DOTVOX.

Feature-rich

What kind of voice quality do I get with VoIP?

Voice clarity is largely dependent on your Internet bandwidth and your VoIP equipment. That’s why DOTVOX offers best-in-class HD VoIP handsets, VoIP conference phones, and other VoIP equipment that combine unbelievable life-like voice quality with advanced IP telephony features that are designed to make the most out of your hosted VoIP phone systems. Take a look at our comprehensive portfolio of VoIP equipment here.

Can I use VoIP when my computer is off?

Yes! As long as you are connected to the Internet, your VoIP phones are functional and fully available to make and receive VoIP calls. VoIP technology has available features to automatically forward your calls to your mobile device. Learn more about mobility here.

How can I use my business phone number when I travel?

Regardless of your location, as long as you have access to a device with Internet connection, you can plug in your analog phone or VoIP device and have the same functions as you would if you were in-office, with the same business phone number to maintain a professional image. DOTVOX One also installs on your desktop or laptop so you can continue working on business as usual. Ask a sales representative about DOTVOX One at sales@dotvox.com or call 888.534.4955.

Can I forward calls to my mobile phone?

What kind of unified communications solutions would DOTVOX be without mobile application? Of course you can forward all your calls to your personal or business mobile device, or any other phone number! To extend your DOTVOX functionalities to your mobile device, download DOTVOX Mobile App at the app store.

What conference features does DOTVOX offer?

Every extension comes with 3-way capabilities. The N-way calling feature allows users to add up to 5 parties to the conference call. And for large-scale conference needs, DOTVOX offers a Meet-Me conference bridge that easily allows a user to add up to 147 participants through a unique generated PIN and conference ID supported for both direct dial-in local numbers and toll free numbers. To get more details on Meet-Me conference bridge, please speak to one of DOTVOX sales representatives at sales@dotvox.com or call 888.534.4955.

Do you have Hunt Groups?

Of course! Our Hunt Group feature generates simultaneous ring or ring in sequence until answered, based on your logical group preference. Login in to your VoIP account and Site Administrators can edit this feature easily in real-time as your need and workloads change. Take a look at our complete list of features here.

How does the Simultaneous Ring feature work?

Simultaneous Ring (SIM ring) means you can route 5-10 different devices to ring simultaneously or one after the other with the same business phone number, without limits on location or VoIP device. Learn more about SIM Ring benefits by speaking to a DOTVOX sales representative at sales@dotvox.com or call 888.534.4955.

Can I record or customize my greetings?

Yes! We make it easy to customize your personal greeting, auto attendant messaging, and hold music so you can change it to reflect a seasonal or marketing event as you see fit. Get started by signing in to your Client Login.

What kind of reporting does my Call Center offer?

Your Call Center reporting is completely customizable and can be edited by your site Administrator in close to real-time, so you can get detailed reports based on your VoIP account settings anytime of the day.

How do I check my voicemail?

Our cloud-based VoIP solution means you can check your voicemail from virtually anywhere, anytime. Options to check your voicemail include directly from your VoIP phone, remote calling with PIN, voicemail to email, and digital visual voicemail.

If you have a question regarding your DOTVOX voicemail, please contact our DOTVOX Rescue team here.

What kind of voice quality do I get with VoIP?

Voice clarity is largely dependent on your Internet bandwidth and your VoIP equipment. That’s why DOTVOX offers best-in-class HD VoIP handsets, VoIP conference phones, and other VoIP equipment that combine unbelievable life-like voice quality with advanced IP telephony features that are designed to make the most out of your hosted VoIP phone systems. Take a look at our comprehensive portfolio of VoIP equipment here.

Can I use VoIP when my computer is off?

Yes! As long as you are connected to the Internet, your VoIP phones are functional and fully available to make and receive VoIP calls. VoIP technology has available features to automatically forward your calls to your mobile device. Learn more about mobility here.

How can I use my business phone number when I travel?

Regardless of your location, as long as you have access to a device with Internet connection, you can plug in your analog phone or VoIP device and have the same functions as you would if you were in-office, with the same business phone number to maintain a professional image. DOTVOX One also installs on your desktop or laptop so you can continue working on business as usual. Ask a sales representative about DOTVOX One at sales@dotvox.com or call 888.534.4955.

Can I forward calls to my mobile phone?

What kind of unified communications solutions would DOTVOX be without mobile application? Of course you can forward all your calls to your personal or business mobile device, or any other phone number! To extend your DOTVOX functionalities to your mobile device, download DOTVOX Mobile App at the app store.

What conference features does DOTVOX offer?

Every extension comes with 3-way capabilities. The N-way calling feature allows users to add up to 5 parties to the conference call. And for large-scale conference needs, DOTVOX offers a Meet-Me conference bridge that easily allows a user to add up to 147 participants through a unique generated PIN and conference ID supported for both direct dial-in local numbers and toll free numbers. To get more details on Meet-Me conference bridge, please speak to one of DOTVOX sales representatives at sales@dotvox.com or call 888.534.4955.

Do you have Hunt Groups?

Of course! Our Hunt Group feature generates simultaneous ring or ring in sequence until answered, based on your logical group preference. Login in to your VoIP account and Site Administrators can edit this feature easily in real-time as your need and workloads change. Take a look at our complete list of features here.

How does the Simultaneous Ring feature work?

Simultaneous Ring (SIM ring) means you can route 5-10 different devices to ring simultaneously or one after the other with the same business phone number, without limits on location or VoIP device. Learn more about SIM Ring benefits by speaking to a DOTVOX sales representative at sales@dotvox.com or call 888.534.4955.

Can I record or customize my greetings?

Yes! We make it easy to customize your personal greeting, auto attendant messaging, and hold music so you can change it to reflect a seasonal or marketing event as you see fit. Get started by signing in to your Client Login.

What kind of reporting does my Call Center offer?

Your Call Center reporting is completely customizable and can be edited by your site Administrator in close to real-time, so you can get detailed reports based on your VoIP account settings anytime of the day.

How do I check my voicemail?

Our cloud-based VoIP solution means you can check your voicemail from virtually anywhere, anytime. Options to check your voicemail include directly from your VoIP phone, remote calling with PIN, voicemail to email, and digital visual voicemail.

If you have a question regarding your DOTVOX voicemail, please contact our DOTVOX Rescue team here.

Let’s Get Technical!

Can I use my current business and existing phone numbers with DOTVOX?

In most cases, yes. To confirm your business phone number compatibility, please speak to a DOTVOX expert by contacting sales@dotvox.com or give us a call at 888.534.4955.

What VoIP equipment do I need to use DOTVOX?

One of the greatest benefits of a cloud-based VoIP solution is the ability to have a fully functioning unified communications environment that’s based on high speed Internet and access to routers with compatible PC, laptop, or other VoIP devices. Speak to a DOTVOX expert today at sales@dotvox.com or call us at 888.534.4955 to schedule an Internet speed test and assess your current infrastructure.

Is there special software I need to install to use DOTVOX?

There is no software required to use DOTVOX, however we do offer DOTVOX One as a desktop and mobile application. Please visit our Features page to learn more about desktop and mobile VoIP capabilities.

Is there a mobile app?

Yes! DOTVOX Mobile App is available to download and is Android and iOS compatible. Learn more about mobile VoIP capabilities by visiting our Features page.

Can I use my current business and existing phone numbers with DOTVOX?

In most cases, yes. To confirm your business phone number compatibility, please speak to a DOTVOX expert by contacting sales@dotvox.com or give us a call at 888.534.4955.

What VoIP equipment do I need to use DOTVOX?

One of the greatest benefits of a cloud-based VoIP solution is the ability to have a fully functioning unified communications environment that’s based on high speed Internet and access to routers with compatible PC, laptop, or other VoIP devices. Speak to a DOTVOX expert today at sales@dotvox.com or call us at 888.534.4955 to schedule an Internet speed test and assess your current infrastructure.

Is there special software I need to install to use DOTVOX?

There is no software required to use DOTVOX, however we do offer DOTVOX One as a desktop and mobile application. Please visit our Features page to learn more about desktop and mobile VoIP capabilities.

Is there a mobile app?

Yes! DOTVOX Mobile App is available to download and is Android and iOS compatible. Learn more about mobile VoIP capabilities by visiting our Features page.

The Bottom Line

How much does DOTVOX cost?

DOTVOX aims to be one of the best business VoIP providers available, so we offer complete VoIP business plans starting at $19.99. Speak to a DOTVOX sales representative at sales@dotvox.com or give us a call at 888.534.4955 to find out we can save you an average of 30-40% off your business phone costs. Take a look at our VoIP Plans page to get a better idea of which service level best fits your business VoIP or hosted PBX needs.

What payment options do you offer?

DOTVOX allows customers to set up and arrange payments for their VoIP account through either a credit or debit card or ACH form. Should you have any questions regarding your bill or payment options, please contact one of our representatives at sales@dotvox.com or via phone at 888.534.4955 or email at accounting@dotvox.com.

Do you offer equipment leasing?

Yes! We want to ensure that businesses of all sizes and budgets are able to leverage the benefits of a revolutionary unified communications solution. DOTVOX has multiple financing programs for VoIP phones and hardware, with options to lease, purchase, or buy out. Give us a call at 888.534.4955 to learn more about VoIP equipment costs. Browse our portfolio of VoIP phones here.

What kind of contract terms does DOTVOX require?

We offer multiple options based on your business VoIP needs and budget. For more information, please contact us at sales@dotvox.com or call at 888.534.4955.

How much does DOTVOX cost?

DOTVOX aims to be one of the best business VoIP providers available, so we offer complete VoIP business plans starting at $19.99. Speak to a DOTVOX sales representative at sales@dotvox.com or give us a call at 888.534.4955 to find out we can save you an average of 30-40% off your business phone costs. Take a look at our VoIP Plans page to get a better idea of which service level best fits your business VoIP or hosted PBX needs.

What payment options do you offer?

DOTVOX allows customers to set up and arrange payments for their VoIP account through either a credit or debit card or ACH form. Should you have any questions regarding your bill or payment options, please contact one of our representatives at sales@dotvox.com or via phone at 888.534.4955 or email at accounting@dotvox.com.

Do you offer equipment leasing?

Yes! We want to ensure that businesses of all sizes and budgets are able to leverage the benefits of a revolutionary unified communications solution. DOTVOX has multiple financing programs for VoIP phones and hardware, with options to lease, purchase, or buy out. Give us a call at 888.534.4955 to learn more about VoIP equipment costs. Browse our portfolio of VoIP phones here.

What kind of contract terms does DOTVOX require?

We offer multiple options based on your business VoIP needs and budget. For more information, please contact us at sales@dotvox.com or call at 888.534.4955.

DOTVOX Rescue

What kind of support services does DOTVOX offer?

DOTVOX provides a dedicated DOTVOX Rescue team for technical and customer support, available to all our clients 24/7/365. Learn more about our outstanding support services here.

How do I contact DOTVOX customer support?

Contact one of our friendly, knowledgeable, and responsive DOTVOX Rescue team members 24/7/265 via phone (888.642.5512), email: support@dotvox.com, or through our support page.

VoIP Scalability

Can I add an additional feature to my DOTVOX plan?

Absolutely! Please email us at sales@dotvox.com at 888.534.4955 to find the service level and implement any additional features that meet your ideal VoIP solution requirements.

Am I locked in to the service plan I started with?

No. Each of our DOTVOX plans are designed to easily scale up to support your growing business VoIP solution needs. Take a look at our Select, Preferred and Premium service plans here, then speak to a DOTVOX sales representative at sales@dotvox.com or call 888.534.4955 to update your business VoIP plan.

Need More Information? We’re Happy to Help.