Stellar Customer Service, 24/7
DOTVOX’s Call Center solution provides a virtual platform for company supervisors and agents designed to optimize and strengthen business-to-customer relations. Used by companies big and small, our call center services allow businesses or organizations to gain greater control over their services methods — and ultimately their customers’ satisfaction.
DOTVOX Call Center Benefits
A virtual DOTVOX Call Center solution hosts your entire enterprise’s network — fulfilling mobile agent, multiple agent, and multi-branch call center needs and configurations for users of any size or industry. Whether it’s a basic set up or a complex configuration, you’ll have a network with the exact services and features you require.
DOTVOX Call Center services offer multi-locational businesses the opportunity to properly regulate communications to each office branch or remote users with no special equipment. With centralized support, adjustments to the system can be made through an admin portal from a single location.
No on-premise equipment to install or maintain means companies introducing or upgrading to a hosted call center solution lower CapEx and assume greater control over their OpEx.
Your DOTVOX Call Center service is deployed in a matter of days rather than weeks. With no platforms to install or integrate, configuring and activating your service is incredibly efficient — bringing customers closer, sooner.
When your building loses power or if a natural disaster strikes, DOTVOX routes your incoming calls to another building or number set to keep your organization available to important clients or customers. Our geo-redundant data centers account for an industry standard 99.999% uptime.
DOTVOX CALL CENTER FEATURES INCLUDE:
- Inbound Interactive Voice Response
- Automatic Call Distribution (ACD)
- Queued Call Prioritization
- Customized Audio and Video Greetings and Announcements
- Customized Whisper Announcements
- Time and Schedule-based Routing
- Conditional Routing
- Temporary Forced Routing
- Outbound Calling
- Agent and Supervisor Clients
- Auto Attendant
- Hunt Groups
- Call Recording
- Receptionist Client
CALL CENTER ALSO SUPPORTS:
- Extension Mobility
- Shared Workstations
- Unified Messaging for Voice, Video, and Fax
If you have any questions about our a hosted call center solution with DOTVOX, please give us a call at (888) 534-4955 or email firstname.lastname@example.org to get in touch with a representative. You can also request a quote for a DOTVOX call center here.