DOTVOX Call Center Solution

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DOTVOX Call Center Solution

Stellar Customer Service, 24/7

DOTVOX’s Call Center solution provides a virtual platform for company supervisors and agents designed to optimize and strengthen business-to-customer relations. Used by companies big and small, our call center services allow businesses or organizations to gain greater control over their services methods — and ultimately their customers’ satisfaction.

 

DOTVOX Call Center Benefits

 

VERSATILITY

A virtual DOTVOX Call Center solution hosts your entire enterprise’s network — fulfilling mobile agent, multiple agent, and multi-branch call center needs and configurations for users of any size or industry. Whether it’s a basic set up or a complex configuration, you’ll have a network with the exact services and features you require.

MULTI-SITE SERVICES

DOTVOX Call Center services offer multi-locational businesses the opportunity to properly regulate communications to each office branch or remote users with no special equipment. With centralized support, adjustments to the system can be made through an admin portal from a single location.

REDUCE TCO

No on-premise equipment to install or maintain means companies introducing or upgrading to a hosted call center solution lower CapEx and assume greater control over their OpEx.

RAPID DEPLOYMENT

Your DOTVOX Call Center service is deployed in a matter of days rather than weeks. With no platforms to install or integrate, configuring and activating your service is incredibly efficient — bringing customers closer, sooner.

AVAILABILITY

When your building loses power or if a natural disaster strikes, DOTVOX routes your incoming calls to another building or number set to keep your organization available to important clients or customers. Our geo-redundant data centers account for an industry standard 99.999% uptime.

 

DOTVOX CALL CENTER FEATURES INCLUDE:

  • Inbound Interactive Voice Response
  • Automatic Call Distribution (ACD)
  • Queuing
  • Queued Call Prioritization
  • Customized Audio and Video Greetings and Announcements
  • Customized Whisper Announcements
  • Time and Schedule-based Routing
  • Conditional Routing
  • Temporary Forced Routing
  • Outbound Calling
  • Agent and Supervisor Clients
  • Dashboard
  • Reporting
  • Auto Attendant
  • Hunt Groups
  • Call Recording
  • Receptionist Client

 

CALL CENTER ALSO SUPPORTS:

  1. Extension Mobility
  2. Shared Workstations
  3. Unified Messaging for Voice, Video, and Fax
  4. Conferencing

 

If you have any questions about our a hosted call center solution with DOTVOX, please give us a call at (888) 534-4955 or email sales@dotvox.com to get in touch with a representative. You can also request a quote for a DOTVOX call center here.

By | 2018-03-28T19:52:19+00:00 March 28th, 2018|Call Center, DOTVOX Service Plans, VoIP|

About the Author:

Based in Phoenix, Arizona, DOTVOX provides cost-effective VoIP solutions for a variety of industries across the United States. From simple desk phones to large-scale call center deployments, DOTVOX makes it happen.
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