Call Center

//Call Center

DOTVOX Company Overview

By |2018-06-22T21:29:21+00:00June 20th, 2018|Call Center, Collaboration, DOTVOX Service Plans, VoIP|

Call for One. Call for All. Flexibility Through VoIP DOTVOX℠ eliminates the significant costs of managing and maintaining your on-premise communications hardware through hosted VoIP solutions. Since there’s no expensive or risky overhead, a hosted unified communications service is appropriate for businesses of all sizes looking to integrate a versatile, more cost-effective way to efficiently [...]

DOTVOX Call Center Solution

By |2018-06-13T08:36:20+00:00March 28th, 2018|Call Center, DOTVOX Service Plans, VoIP|

Stellar Customer Service, 24/7 DOTVOX’s Call Center solution provides a virtual platform for company supervisors and agents designed to optimize and strengthen business-to-customer relations. Used by companies big and small, our call center services allow businesses or organizations to gain greater control over their services methods — and ultimately their customers’ satisfaction.   DOTVOX Call [...]

Multi-Site VoIP Case Study

By |2018-03-21T16:16:50+00:00March 21st, 2018|Call Center, Collaboration, DOTVOX Service Plans, Guides, Phones, Unified Communications, VoIP|

How a Multi-Site Company Benefits from Hosted VoIP Business Communications Leveraging VoIP for Multi-site Offices How DOTVOX helped strengthen key communication points in financial services industry. Background Information Company: Nationwide Leader in Financial Services Industry: Financial Services - Mortgage Lending Employees: ~250 Product / Services: VoIP Phones, DOTVOX Service, Ongoing Support About: Based out of Arizona [...]

DOTVOX Call Center Features

By |2018-03-14T16:27:49+00:00March 13th, 2018|Call Center, VoIP|

DOTVOX’s Call Center solution provides a virtual platform for company supervisors and agents designed to optimize and strengthen business-to-customer relations. Used by companies big and small, our call center services allow businesses and organizations to gain greater control over their services methods — and ultimately their customers’ satisfaction. Below we've highlighted a brief list of [...]

Business Phones for Desks & Conference Rooms

By |2018-01-26T00:00:14+00:00January 26th, 2018|Call Center, DOTVOX Service Plans, Phones, VoIP|

What kind of VoIP phones ‎does your business use for desks and conference rooms? For DOTVOX customers, we can provide a variety of modern Polycom and AudioCodes desk phones, conference phones, and accessories that are available for purchase or lease (you can find a complete list here with datasheets and product information for each item). Each phone provides HD quality [...]

Key Hosted VoIP Call Center Features

By |2017-12-20T05:07:15+00:00July 29th, 2016|Call Center, VoIP|

11 Critical VoIP Call Center Features Whether you’re choosing between VoIP providers or learning about hosted call centers in general, look no further: we’ve listed 11 key VoIP call center features your company needs for a sturdy and well-equipped deployment.   VoIP Call Center Features   User/Supervisor Dashboards – Company agents and supervisors have access [...]

VoIP User Dashboard: Navigating Your VoIP User Controls

By |2017-12-27T21:20:05+00:00April 20th, 2016|Call Center, DOTVOX Service Plans, VoIP|

What's Included in the DOTVOX VoIP User Dashboard   When you’ve got a powerful VoIP communications tool at your fingertips, it’s nice to know a user dashboard gives you granular control over each individual aspect of your plan. From voicemail settings to call forwarding, from call history to downloadable databases, your DOTVOX user dashboard provides each employee [...]

3 Valuable Hosted PBX Features for Large Enterprises

By |2017-12-27T21:28:33+00:00April 4th, 2016|Call Center, Hosted PBX, VoIP|

Get Ahead with these 3 Valuable Hosted PBX Features   For some enterprises, an on-premise PBX system just isn’t cost-effective. Instead, a hosted VoIP solution offers a cost-efficient yet powerful tool set that can accommodate the most demanding business communication and customer care needs. Below we’ve highlighted 3 valuable hosted PBX features and how they [...]

Hosting A Call Center With VoIP

By |2017-12-28T18:21:55+00:00December 23rd, 2015|Call Center, Hosted PBX, VoIP|

The Tools To Build A Call Center For many businesses, having a call center is extremely important. Any industry can benefit from utilizing VoIP solutions to handle all incoming and outgoing calls. Your business has a variety of tools that can make all calls effective so you can provide the best service to your customers. [...]

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