Call Center 2017-08-25T23:28:56+00:00

Call Center

Built to optimize customer contact on every level, DOTVOX delivers a highly flexible, analytics-driven communications platform for call centers of every size, budget, distribution, and environment.

• Real-time Call Reporting and Analytics
• Agent and Supervisor Dashboards
• CRM Integration
• Call Routing Optimization

Call Center

Built to optimize customer contact on every level, DOTVOX delivers a highly flexible, analytics-driven communications platform for call centers of every size, budget, distribution, and environment.

• Real-time Call Reporting and Analytics
• Agent and Supervisor Dashboards
• CRM Integration
• Call Routing Optimization

Practice Makes Perfect

Whether you have outbound dialers or support staff, DOTVOX gives supervisors the tools to easily monitor calls, call queues, IVR interactions, and other important data to strengthen customer interactions day in and day out.

Advanced Functionality

Efficiency is key when it comes to improving customer support at the root. DOTVOX provides a multitude of powerful modules designed to quickly route callers to the right agent or department every time.

• Advanced Interactive Voice Response (IVR) Capabilities
• Advanced Call Distribution (ACD) Options
• Instant Messaging and Presence Capabilities
• Conditional Call Routing
• Real-time Interaction Intelligence

Unified Communications

Why stack 3rd party vendors (and costs) to fill communications gaps? DOTVOX lets you seamlessly consolidate the entire gamut of your company’s text, audio, and video communications into a single vendor and bill.

Interested? Contact a DOTVOX Specialist

Call Center Features

Agent and Supervisor Clients/Dashboards Auto-attendant Automatic Call Distribution (ACD) Call Routing (Conditional)  Call Routing (Temporary Forced) Call Routing (Time and Schedule-based) Interactive Voice Response (IVR)  Outbound Calling  Queued Call Prioritization  Queuing  Receptionist Client  Recording  Reporting  Whisper Announcements

DOTVOX