Get Ahead with these 3 Valuable Hosted PBX Features


For some enterprises, an on-premise PBX system just isn’t cost-effective. Instead, a hosted VoIP solution offers a cost-efficient yet powerful tool set that can accommodate the most demanding business communication and customer care needs. Below we’ve highlighted 3 valuable hosted PBX features and how they can make a big impact on your enterprise.


Desktop Client and Headset Support

For enterprises with call centers, large employee pools, or are simply looking to cut significant costs on phones, a desktop VoIP client is one of the most useful hosted PBX features for businesses with those particular needs.

Using their provider’s hosted VoIP desktop client, businesses are able to scale their communications solution up to fit their current and expanding employee population without the need to buy a new desk phone for each one. The desktop client will include a dynamic and extensive feature set, including (but not limited to): call features, instant messaging, shared directories and contact lists, voicemail, a dial pad, collaboration rooms, and other features—all with total headset support. Rather than paying for high volumes of expensive physical phones, large enterprises only have to pay for extra extensions and provide a headset for each employee.

Employees will simply download the desktop client to their desktop or laptop computer to call and communicate with their important clients, businesses contacts, or colleagues with this hands-free, upgradeable, and highly manageable communications tool—greatly reducing capital expenditures for the company.


Hosted Call Center

Enterprises with large call centers already know they’ll need headset support for each call center agent. However, what makes the hosted PBX features more attractive than on-premise solutions is the ability to scale, monitor, and manage the call center deployment without added cost or using critical IT resources.

A call center can be a complicated setup for many companies, and will often require specialized IT staff not only to deploy, but to monitor, maintain, and upgrade the solution—costing money and valuable time. A hosted call center removes those needs or worries by taking care of those tasks for the client while still giving them the same rich features as an on-premise solution.

Enterprises will still get the same (if not more robust) feature set they normally would to maximize customer care, including (but not limited to):

  • Distribution, routing, scheduling, and queuing policy management
  • DNIS based customization
  • Virtualized call center (queuing, multi-location agents)
  • Reporting
  • Rapid call center configurations
  • Agent and Supervisor tools

A hosted call center is also particularly beneficial for enterprises that are distributed across multiple company branches or locations. The geographically dispersed and geo-redundant deployments of the hosting provider’s data centers ensure each branch of the call center is available and online virtually 100% of the time.


Web Portals and Calling Plan Management

User and administrative portals not only give each employee the ability to customize his or her personal communications environment, but also gives company administrators broader control over the communication efforts of their entire enterprise—encompassing inbound and outbound calling plans in addition to site-specific and user-specific controls.

Individual users have control over the entire suite of their personal settings, including call forwarding policies, personal directory settings, mobile app settings, call history, voicemail, and an abundance of other call settings that affects the individuals day-to-day communications. The user’s portal can be accessed on any Internet capable device.

Additionally, on-site administrative tools allow for easy setup and manipulation of site-specific features, such as:

  • Auto-attendant settings and controls
  • Hunt groups
  • Call rules
  • Call reporting
  • Call forwarding
  • Voice messaging

These features allow for the easy customization and simplified management of the business’s communication efforts—all the way from the individual employee to top-tier management to enterprise-wide policies. With the dynamic and cost-efficient benefits hosted PBX features can offer, large businesses should take a hosted VoIP solution seriously when shopping around for a top-tier communication system for maximum performances across the enterprise.


Interested? Explore which hosted PBX features fit your enterprise’s needs.

Related Articles: